Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions.
MCSA: Windows 8
Prove you have the expertise to configure, manage, and maintain a Windows 8 enterprise system.
MCSA : Windows 7
Prove you have the expertise to configure and support a Windows 7 enterprise system.
MCSA: Office 365
Office 365 certification qualifies you for a position as a software as a service (SaaS) administrator or cloud applications administrator focused on managing Office 365 business productivity products like Exchange, SharePoint, and Lync.
The ITIL Foundation Certificate in IT Service Management
This 3-day (19 contact hour) instructor-led course provides students with the knowledge of ITIL terminology, structure and basic concepts and comprehension of core principles of ITIL practices for service management required to sit for the for ITIL Foundation certificate in IT Service Management certification examination. Candidates for the ITIL Foundation certificate in IT service management have to complete all units and successfully pass the corresponding examination to achieve certification. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.
Covers user administration, file permissions, software configurations and the fundamental management of Linux systems.
Network+ is an ISO-17024 compliant, vendor-neutral technology certification that verifies the certified individual has the skills and knowledge needed to take on a pivotal role in building, managing, and protecting the critical asset that is the data network.
The CompTIA A+ certification is the first step of your professional IT journey. It’s the ideal foundational certification to get started on a career working with cutting-edge information technologies. It covers mobile, tablets, laptops, desktops and beyond.
CompTIA Security+ is an international, vendor-neutral certification that proves competency in system security, network infrastructure, access control and organizational security