Ethics Policy

CTTL Ethics Policy reflects the high standard of business conduct representing what is the hallmark of our organization. Our Ethics Policy helps define our commitment to support a culture of openness, trust and integrity in all we do.

We are committed to conducting all of CTTL’s affairs and activities with the highest standards of ethical conduct. All of us have an obligation to adhere to this policy and encourage others to do the same.

As staff and associates, we are passionate about working with all of our customers. We must dedicate ourselves to pursuing our mission with honesty, fairness and respect for the individual, ever mindful that there is no “right way” to do the “wrong thing.”

The Ethics Policy helps clarify our standard of conduct. It makes clear that CTTL expects employees and associates to understand the ethical considerations associated with their actions. Our Ethics Policy affirms our long standing commitment to not merely obey the law, but also to conduct our business with integrity and without deception.

CTTL has a reputation for integrity and honesty and is aware this is more important today than ever before.
As we think of “what we do” at CTTL and “how we do it,” always remember our responsibility to ask ourselves:
“Am I doing the ‘right thing’ for the ‘right reason‘?”

Ethics Policy

Code of Ethics

The summary code of ethics includes the following provisions:

CTTL employees and associates:

  • Proactively promote ethical behaviour as a responsible partner among peers in the work environment. Deal fairly with Customers, suppliers, competitors, associates, and employees.
  • Provide customers with information that is accurate, completely objective, relevant, timely, and understandable. Comply with applicable government laws, rules and regulations.
  • Maintain the confidentiality of information entrusted to them by CTTL and / or our Customers except when authorized or otherwise legally obligated to disclose.
  • Accept responsibility in all actions. Be honest and ethical in their conduct, including ethical handling of actual or apparent conflicts of interest between personal and professional relationships.
  • Protect and ensure the proper use of company assets.

The purpose for this ethics policy is to support a culture of openness, trust, and integrity in all CTTL business practices. A well understood ethics policy requires the participation and support of every CTTL employee and associate.

At CTTL , we are dedicated to working with our employees, associates, partners, and vendors to Digitally Transform Clients. We are committed to conducting all of our affairs and activities with the highest standards of ethical conduct.

We are committed to the responsible use of CTTL assets; to provide accurate, complete and objective information; to respect the confidentiality of all information; to act in good faith and exercise due care in all we do; to comply with all rules and regulations, and to proactively promote ethical behaviour.

The CTTL Ethics are built on the CTTL’s Guiding Values. As such, we acknowledge our individual responsibility to ensure our collective success by practicing and promoting the following values which reflect a shared view of how we want to operate and be seen by others.

Our Values

  • Employee Growth
  • Continuous Improvement
  • Potential
  • Purpose
  • Choice
  • Unrelenting Customer Care
  • Teamwork
  • We Listen
  • Thankful

CTTL is committed to provide a work environment that values persity among its associates and employees. All Human Resource policies and activities are intended to create a respectful workplace where every individual has the opportunity to reach their highest potential.

Employees are provided opportunities regardless of race, colour, origin, religion, sex, sexual orientation, marital status, age, or disability.

We will evaluate how we are living up to our code of ethics by requesting feedback from our employees and clients.

All Staff and Clients are expected to report any practices or actions believed to be inappropriate to their supervisor or via the CTTL ethics email:

Our Customers

We are dedicated to 100% customer satisfaction. We are devoted to developing “customer enthusiasm” and are passionate about exceeding customer expectations. We dedicate ourselves to anticipating the changing needs of customers and creating timely, innovative and superior programs, products and services.

Property & Information

Employees and associates are expected to protect CTTL’s property at all times; including cash, equipment, records, employee, and customer information. This also requires employees and associates to maintain confidentiality regarding CTTL records, and employee and customer information.

“Our FOCUS remains solely on our customers and helping them TRANSFORM their business.”