Remote Technical Support

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CTTL efficiently provides remote support for our clients to facilitate the transition as a result of  Covid-19.

The Challenge

  • Ensuring that the transition to a remote work environment is seamless and free from disruptions

The Strategy

  • Resolve tickets in a timely manner
  • Manage escalated issues efficiently
  • Backup software management
  • Security management

The outcome

  • Co-managed infrastructure, monitored by specialized engineers.