Temporary Remote IT Support in the Financial Sector

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CTTL provided remote IT Support for a client in the Financial Sector to accommodate the vacation of their staff.

The Challenge

  • Inability to efficiently manage IT infrastructure in the absence of relevant personnel.

The Strategy

  • Deploy our technical engineers to satisfy the gap which was created
  • Ensure that all server backups occurred in a timely manner
  • Ensure that all tickets were resolved
  • Manage escalated issues which may be out of the current IT department’s scope.

The Outcome

  • Remote technical support, efficient resolution of escalated issues and management of servers.