CTTL provided remote IT Support for a client in the Financial Sector to accommodate the vacation of their staff.
- Inability to efficiently manage IT infrastructure in the absence of relevant personnel.
- Deploy our technical engineers to satisfy the gap which was created
- Ensure that all server backups occurred in a timely manner
- Ensure that all tickets were resolved
- Manage escalated issues which may be out of the current IT department’s scope.
- Remote technical support, efficient resolution of escalated issues and management of servers.